Masaaki Takashima（which is referred to as MT hereunder） ordered materials and demolition and renovation work of en-suite bathroom to Aspect, Chessington, London on 28th June, 2023 by email and paid ￡4,032.00 by Amex credit card as a 50% deposit. After getting better quotation from B&Q, however, MT cancelled the order to Aspect on 5th July, 2023 and instructed Amex to suspend the payment to Aspect.
Aspect agreed to cancel the order on 5th July, 2023 but they said that ￡893.73 out of ￡4,032.00 was not refundable to MT because the materials of that amount had already been bought by Aspect from their supplier and delivered to Aspect by that time.
MT pointed out to Aspect that they were in breach of the Consumer Contract Regulations 2023, by which consumers in the UK have legal right to cancel their order which was placed through online, email or telephone within 14 day cooling-off period after the receipt of the delivery of their order or, in the case of services, from the day the contract is entered into. There had been no response from Aspect afterwards.
However, Amex had surprisingly paid ￡893.73 to Aspect without MT’s knowledge, and this matter has been in dispute between Amex and MT ever since.
Here follow the details of correspondences between Aspect, Amex and MT including supporting documents.
Aspect Documents
| 5 | Aspect Receipt dated 7.9.2023 | |
| 4 | Aspect CCR-011050 dated 31.8.2023 | |
| 3 | Aspect INV-170509 dated 28.6.2023 | |
| 2 | Aspect Estimate of En-suite renovation work dated 28.6.2023 | |
| 1 | Email exchanges between Aspect & MT in June/July 2023 | |
Amex letter・email to MT
| 11 | Amex letter to MT dated 13.02.2024 | |
| 10 | Amex email to MT dated 05.12.2023 | |
| 9 | Amex email to MT dated 17.11.2023 | |
| 8 | Amex letter to MT dated 10.11.2023 | |
| 7 | Amex letter to MT dated 6.11.2023 | |
| 6 | Amex letter to MT dated 2.11.2023 | |
| 5 | Amex letter to MT dated 20.10.2023 | |
| 4 | Amex letter to MT dated 26.9.2023 | |
| 3 | Amex letter to MT dated 31.7.2023 | |
| 2 | Amex email to MT dated 19.7.2023 | |
| 1 | Amex letter to MT dated 14.7.2023 | |
MT letter to Amex
| 10 | MT letter to Amex dated 16.12.2023 | |
| 9 | MT letter to Amex dated 17.11.2023 | |
| 8 | MT letter to Amex Section 75 dated 16.11.2023 | |
| 7 | MT letter to Amex dated 6.11.2023 | |
| 6 | MT letter to Amex dated 27.10.2023 | |
| 5 | MT letter to Amex dated 7.10.2023 | |
| 4 | MT letter to Amex dated 8.9.2023 | |
| 3 | MT letter to Amex dated 27.8.2023 | |
| 2 | MT letter to Amex dated 24.8.2023 | |
| 1 | MT letter to Amex dated 8.8.2023 | |